Q&A for physiotherapy products

1. How many tables have you actually sold?
2. What width of the portable tables should I buy?
3. What colors may I choose from?
4. How much weight do your tables hold?
5. Are your portable tables height-adjustable?
6. How much do your tables weigh?
7. I want to buy one of your products, how do I proceed?
8. Do you have a shop in Örnsköldsvik?
9. Is it possible to buy via my credit card?
10. How long delivery time do you have?
11. Is it possible to have thicker padding in the portable tables?
12. How do I clean my Tarsus table?
13. Is it possible to download brochures from your web-site?
14. Is it possible to have paper brochures sent to my home address?
15. Why is a 45cm portable table more expensive than a 50, 55 or 60cm?
16. I have an older Tarsus table. Does your new foldaway head support fit my table?
17. I have a table of a different brand. Does your new foldaway head support fit my table?
18. I have a table of a different brand. Does your electrically/hydraulically chassis fit my table?
19. Are your tables made of steel?
20. I don’t live in Sweden. Could you send a table to my home address?
21. I don’t live in Sweden. Do you have a reseller in my home country?
22. Why do your tables have only two, and not three, pair of legs? Isn’t that very risky?
23. How long life span does a Tarsus table have?
24. How long is your products’ warranty time?
25. I have another question not listed here!

 

1. How many portable tables have you actually sold?
   Some 50 000 since 1989.
   
2. What width of the portable tables should I buy?
   The choice of width depends on what kind of treatment you perform, but also on your own height and reach. In classical massage therapy your aim as a therapist should be to have as narrow a table as possible, to achieve an ideal working posture. Widths 50 and 55 cm are the most common. For more so-called relaxing treatments, the therapists often prefer a wider table, so that the patient may feel more relaxed during treatments.
   
3. What colors may I choose from?
   We have five standard colors in our color collection: Sand (code 117), Light blue (code 410), Dark blue (code 002), Bordeaux (code 041) and Lion (code 036). Other colors are available for a price supplement.
   
4. How much weight do your tables hold?
   Model MA and ZON: 200 kg evenly distributed, 150 kg centered in the middle of the table.
   Model TE: 250 kg evenly distributed, 200 kg centered in the middle of the table.
   
5. Are your portable tables height-adjustable?
   Yes, the portable tables are height-adjustable (5 positions) between 60-80 cm as standard, and 50-70 cm or 70-90 cm for a price supplement. We also want to recommend our electrically or hydraulically height adjustable chassis, which you may use with a Tarsus portable table.
   
6. How much do your portable tables weigh?
   A 55cm table weigh almost 13 kg. For every 5 cm up or down the weight increases/decreases approximately 0.5 kg.
   
7. I want to buy one of your products, how do I proceed?
   You may order directly from us or through one of our resellers. Please contact us and we will direct you.
   
8. Do you have a shop in Örnsköldsvik?
   No, but if you are nearby, You are most welcome to visit us and have a look at our wide range of products. We produce after order.
   
9. Is it possible to buy via my credit card?
   Soon. Keep visiting our web-site for updates.
   
10. How long delivery time do you have?
    • Portable tables
      Tables in our standard colors will most often be sent from us within a week after order. Exceptions may occur
    • Portable tables in other colors than standard
      Will be sent from Tarsus approximately 2-3 weeks after order
    • Accessories
      Accessories in our standard colors will most often be sent from us within a week after order
    • Table massage set
      Accessories in our standard colors will most often be sent from us within a week after order
    • Energy massage chairs
      Will be sent from us within a week after order (valid for our standard colors)
    • Salli saddle chairs
      Will be delivered from the manufacturer approximately 2 weeks after order
    • Chassis, electrically or hydraulically adjustable
      Will be sent from Tarsus approximately 3-4 weeks after order
    • Physio, stationary tables
      Will be sent from Tarsus approximately 3-4 weeks after order
      
      Plus transit time.

    

11. Is it possible to have thicker padding in the portable tables?
    Yes, it is possible to have +2cm thicker padding in the MA and TE models. Model ZON already has 6cm padding as standard.
    
12. How do I clean my Tarsus table?
    The artificial leather is cleansed by using soap and water solution. Dry the table thoroughly afterwards. If disinfecting is needed, use a diluted alcohol based solution (too concentrated a solution shortens the life-length of the upholstery). After disinfecting, use the soap and water solution. Finish up by drying thoroughly.
    
13. Is it possible to download brochures on the web-site?
    Yes, a pdf version of the brochure, as well as a link to Adobe Acrobat Reader, may be found and downloaded from each product page (see Products).
    
14. Is it possible to have paper brochures sent to my home address?
    Absolutely. Just contact us.
    
15. Why is a 45cm table more expensive than a 50, 55 or 60cm table?
    We always deliver the 45cm tables, our most narrow tables, including side supports (2x7.5cm).
    
16. I have an older Tarsus table. Does your new foldaway head support fit my table?
    The foldaway head support fits all our models, including previously produced MA, TE and ZON tables.
    
17. I have a table of a different brand. Does your new foldaway head support fit my table?
    Probably not.
    
18. I have a table of a different brand. Does your electrically/hydraulically chassis fit my table?
    Probably not.
    
19. Are your portable tables made of steel?
    No, of aluminum, a much lighter but very sturdy material. As you may know, aluminum is used for building airplanes, for the very same reasons.
    
20. I don’t live in Sweden. Could you send a product to my address?
    Yes, we deliver globally.
    
21. I don’t live in Sweden. Do you have a reseller in my home country?
    In some countries, yes. Contact us and we will inform you further.
    
22. Why do your tables have only two, and not three, pair of legs? Isn’t that very risky?
    The idea with the design and construction is to free space completely under the table, so that the therapist won’t risk bumping into anything during treatment. The design and construction is so well thought-through, and the material so sturdy, that a third pair of legs simply is not needed.
    
23. How long life span does a Tarsus table have?
    Long. The feedback we receive is unambiguous: Many of the earliest tables (our first year of manufacture was 1989) is still both in use and in good condition, even if they been in use daily.
    
24. How long warranty time do you offer?
    • Portable tables
      Ten years on the chassis, two years on the rest. Applies for normal use
    • Physio
      Five year warranty on the chassis, two years on the rest. Applies for normal use
    • The height adjustable chassis
      Ten years on the chassis, two years on the rest. Applies for normal use
    • Energy massage chairs
      Three years. Applies for normal use
    • Salli saddle chair
      Ten years on the chassis. Applies for normal use

    

 

 

 

 

 

 

 

 

 

 

 

This page was last updated 2009-12-23.
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